Customer Support Representative with Croatian&Serbian

A working day in Foundever Team includes some of the below activities and responsibilities:

- To respond to all customers’ inquiries within given timescales, efficiently and effectively;

- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;

- To deal with all correspondence as requested/required;

- To accurately log all calls and in line with procedures;- To responsibly maintain and update all job-related administrative forms;

- To consult product manuals, to be able to advise customers of appropriate options/solutions.

- Proficient in Croatian / Serbian/ Macedonian

- Good level of English/Romanian

- Previous experience of or aptitude for Customer Service is a plus;

- Good organizational skills;- A working knowledge of MS Word / Excel;

- Excellent communication skills and the ability to remain calm in all situations;

- Ability to work on own initiative and under pressure in order to achieve deadlines;

- Ability to adapt to a continuously changing environment and procedures;

- Team player