DESCRIPTION
Workster is partnering with a global leader in customer experience and digital solutions to recruit Danish-speaking Customer Service Advisors for an airline project in Warsaw, Poland. This is an excellent opportunity to join an international team and support travelers while building your career in customer care.
- Handle inbound calls and chats in Danish.
- Advise customers on flights, fares, rules, and online services.
- Assist with booking changes (dates, destinations, personal details).
- Manage special service requests (wheelchairs, special assistance, pets).
- Process cancellations and ticket refunds.
- Support customers in purchasing tickets and handling different payment methods.
- Provide assistance to passengers experiencing travel difficulties.
REQUIREMENTS
- Fluent Danish (C1) and English (B2), both written and spoken.
- Strong technical skills (MS Office, browsers, general computer literacy).
- Positive attitude and enthusiasm for working with customers.
- Previous experience in customer service, digital service platforms, or CRM tools is an advantage.
OFFER
- Full-time employment contract.
- Comprehensive 2-month paid training program with ongoing support from a training buddy.
- Hybrid work model (after stabilization period of 6–9 months, approx. 50/50 office and remote).
- Work schedule: Monday–Friday 07:00–19:00, Saturday–Sunday 09:00–18:00 (5 days per week, rotating shifts).
- Private medical care (LuxMed).
- Group insurance program, sports, and leisure benefits.
- Ongoing training, coaching, and development opportunities.
- Dynamic, international workplace with career growth possibilities.
- Participation in social activities, events, and team celebrations.
- Modern office in Warsaw (Aleja Solidarności 171, SPARK B).
SKILLS
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