Danish-speaking Customer Service Representative in Barcelona
Mandatory
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DESCRIPTION
Join our client as a Customer Support Advisor, helping international travelers and accommodation partners resolve issues and create smooth experiences. This role is perfect for empathetic listeners who enjoy problem solving, working with a global team, and communicating in Danish and English.
About Us
Our client runs a global accommodation platform that connects travelers and hosts, and they place customer service and continuous learning at the center of their culture. They offer a 38.5 hour work week, a competitive salary, three weeks of initial training, 27 days of holiday, a temporary contract that can become permanent based on business needs, and a multicultural office near Glories shopping mall (Westfield).
What You’ll Do
- Listen to and identify customer needs, delivering clear, helpful responses by phone and email.
- Handle inquiries about service, payments, and technical issues, following established processes and maintaining accurate CRM records.
- Mediator between international travelers and accommodation suppliers, aiming to resolve conflicts and protect the customer experience.
- Escalate complex cases appropriately and suggest practical process improvements to reduce repeats and delays.
What You Bring
- Fluent Danish at C2 level and advanced English, both written and spoken.
- Strong communication and interpersonal skills, with a calm, solution-driven approach to tricky situations.
- Good PC skills, including Office 365, CRM systems, and comfort learning internal platforms.
- Customer service or contact center experience is valued, plus an affinity for accommodation platforms and flexibility to work rotatory shifts, typically between 09:00 and 20:00.
- You are local in Barcelona
Contract:
- 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Available shift: 09:00-20:00h (Rotatory)
- Salary:22.249 € gross/year
- Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
- Holidays: 27 working days of holidays/year
- Flexible remuneration in nursery school transport if interested after probation period.
- A multicultural and international working environment
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
If you want to find out more, click on the link!
SKILLS
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