Danish-speaking Technical Support Advisor in Sunny Lisbon

Interested in a smart job? If you are passionate about digital assistants, smart homes, or IoT devices, our client is looking for someone to come join their tech-savvy team in Lisbon. You will thrive on working in an innovative community focused on technology and your career development. 

Our client in Lisbon is bringing Tech Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you’ll provide speedy, personalized solutions to a wide range of customers. 

Your mission

At this job, your contribution will make a difference in the business of their clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. Where others see challenges, you see an opportunity for improvement and creating excitement around using a product. You will ensure excellent standards while enjoying every day on the job as you’ll share your passion for all thing’s tech with both customers and colleagues. Given the dynamic nature of this job, you can develop your digital skills and advance your career at your own pace. 

As a Tech Support Advisor, you will: 

• Answer inbound customer requests and document relevant case information 
• Ensure excellent customer satisfaction 
• Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) 
• Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented 
• Collaborate with other specialists to solve or properly close help tickets 
• Manage an individual ticket queue 
• Follow the direction of the management and provide feedback 
• Contribute to creating brand engagement for the Client 

Your natural talent for helping people and ability to think on your feet will get you far in your journey with them. You are digitally savvy and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively. 

You will be a great match if you: 

• Are native (or near-native) in Danish and fluent in English (B2)  
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
• Demonstrate patience when communicating and solving issues 
• Treat all data and personal information with the utmost confidentiality 
• Keep up with the latest smart home gadgets and tech-related trends 
• Are proactive, self-motivated, and a great team player 

You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. 

• Competitive wages (14 monthly payments per year) 
• Performance bonus 
• Transportation allowance 
• Health insurance with a dental plan (after 6 months of the contract) 
• Relocation package: shared accommodation and flight reimbursement 
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program 

About us:

We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

 Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past years we have recruited and helped over 3000 Nordic speakers to their dream job with our partners in over 30 different countries.