Danish-speaking Technical Support Advisor to Porto, Portugal

Porto,
Portugal

Mandatory
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DESCRIPTION
We are looking for a highly motivated and technically skilled individual to join the Tech Support Team for a world-renowned technology company. As a Technical Support and User Activation Representative, you will have a unique opportunity to play an important role in delivering first-class assistance to our customers, troubleshooting technical issues, and helping them maximize their use of high-tech products.

We are a global community of customer experience experts. Everyone is sharp, curious, driven, lifelong learners, and committed to the world’s most beloved brands. We’re looking for a Danish-speaking expert in technical support and user activation who loves helping others, is passionate about delivering outstanding customer service, and has a true passion for technology and AI — and we want you on our team. This is the perfect opportunity for a tech-savvy individual.
REQUIREMENTS
  • Strong command of English (B2+), both written and spoken;
  • Great interest in troubleshooting hardware and software on various electronic devices;
  • Passion for learning and understanding operating systems like Android and iOS, as well as common software;
  • Enthusiasm for problem-solving and a natural tendency to diagnose and troubleshoot technical issues;
  • Positive attitude and strong ability to handle stress effectively;
  • Excellent listening skills and strong interest in building solid relationships with customers;
  • Creative mindset and resourcefulness in finding innovative solutions and alternative approaches.
Our client is a market leader in future technology. In this role, you will act as the bridge between the user and the technology. You will listen to and understand our users’ questions and ensure they know how to move forward effectively. Your job isn’t just to solve problems; it’s to ensure users get the most out of their tech products while using the most advanced technological tools in your daily work. Your primary tasks will involve using your in-depth technical knowledge to diagnose and resolve complex issues while advocating for our customers, addressing their needs, and delivering exceptional service.
OFFER
  • With us, you’ll experience an international and inclusive environment where you’ll feel supported, encouraged, and welcomed from day one. We are committed to your growth and success:
  • Cutting-edge technology – Stay at the forefront of tech and work with the latest technological products and innovations;
  • Career development – We offer robust professional development programs, mentorships, and advancement opportunities within our diverse customer service team. This is your chance to grow and thrive in a dynamic and fast-paced industry;
  • Make a real difference – Improve users' lives directly by resolving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring our users get the most out of their technology, and you’ll make a meaningful impact in their lives;
  • Permanent full-time contract;
  • Additional employee benefits.
SKILLS
Troubleshooting
Good Problem Solving
Technical Skills
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