DESCRIPTION
Do you want to work for one of the largest cruising companies in the world?
We are now looking for a Danish speaking Travel Agent!
In the Travel Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
Main tasks:
• Achieve specific sales targets and maximizing sale opportunities on each call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts
REQUIREMENTS
Criteria
•Fluent in Danish and English
• High school diploma
• Courteous with strong customer service orientation
• Strong communication skills required
• Focused on providing great customer support
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast-paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
ARE YOU THE PERFECT CANDIDATE?
