DESCRIPTION
- You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting with them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
REQUIREMENTS
- Native level of Dutch and fluency in English
- Excellent oral & written business communication skills
- Experience in data center environment providing customer support, triaging & resolving issues
- Ability/experience in handling technical/financial product support through all channels - Phone, Email and Chat
- Service oriented approach
- Good typing speed
- Responsible, qualified to handle sensitive user info
- Proven ability with working under a metrics driven environment inclusive of CSAT and case resolution times
- Proficient in Microsoft Office/Google Suite
- Ability to work in a multicultural environment, and as a part of dynamic cross-functional teams.
- Attention to details.
- Ability to multitask and prioritize under pressure.
OFFER
- A career in one of the largest and fastest growing IT services providers worldwide
- Ongoing support and funding with training and development plans
- Private health insurance including close family (Spouse + children free of charge) and Life Insurance
- Child benefits such as Nursery Voucher and Student Voucher
- Doctor at office for 2h once a week
- Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
- Discount membership and access various gyms across Portugal
- In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.
SKILLS
Customer Oriented
Ability To Follow Procedures
Dutch
Tech Savvy
Good Communication Skills - Written And Oral
Responsible
