Dutch Service Desk Agent

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.

Your future is Fujitsu

At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Shape your world

To join our team in Portugal, we are now recruiting multilingual team members, fluent in Dutch, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience with Fujitsu, as well as work closely with your team colleagues to give a quality service to our final customer. You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works. 

Your experience

Previous experience in the responsibilities described

Fluency in English and Dutch

Good communication skills and team work ability

Ability to problem solve and think critically

Customer oriented Key Performance Indicators

Ensure users have a good experience with Service Desk

We offer:

Work life balance

Competitive salary

Life insurance and Private health insurance extensive to family members and since the first day of employment

International career in a dynamic and enthusiastic environment

Training and internal career progression plan upon hiring

Several discounts available with our partners

The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion

Shape the world and work your way

An IKEA voucher to help you build your own home office

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu.