Dutch Speaking Travel and Tourism Agent, Customer Service

Job Title: Dutch-Speaking Customer Service Agent for Singapore Airlines

Location: Athens, Greece

Annual Salary: €18,200 per month + Monthly Bonus: €160 + Full Relocation Package

Are you passionate about delivering exceptional customer service? Do you have a knack for languages and a passion for travel? If so, we have an exciting opportunity for you to join our team as a Dutch-speaking Customer Service Agent for Luxury Level Singapore Airlines.

Company Overview:

This reputable outsourcing company dedicated to providing top-notch customer service on behalf of Singapore Airlines. As part of our team, you will play a crucial role in ensuring passengers receive the highest level of service while flying with one of the world's most prestigious airlines.

*Position Overview:

As a Dutch-speaking Customer Service Agent, you will be based in our state-of-the-art office in Athens, Greece. You will serve as the primary point of contact for passengers, assisting them with inquiries, reservations, ticketing, and various travel-related requests. Your dedication to providing exceptional service will help create memorable travel experiences for our passengers.

Key Responsibilities:

- Handle incoming calls and emails from Dutch-speaking passengers with professionalism and empathy.

- Assist passengers with reservations, ticket changes, and general inquiries.

- Provide information about flight schedules, services, and travel policies.

- Resolve passenger issues and complaints promptly and effectively.

- Collaborate with other team members to ensure seamless service delivery.

- Meet and exceed performance targets and quality standards.

Benefits:

- Competitive annual salary of €18,200 per month.

- Monthly bonus of €160 based on performance.

- Full relocation package, including assistance with accommodation and initial settling-in expenses.

- Training and ongoing support to help you excel in your role.

- Opportunity for career growth within our organization.

- A dynamic and multicultural work environment.

Qualifications:

- Fluent in Dutch (both written and spoken).

- Strong communication skills in English.

- Customer-focused mindset with a passion for delivering exceptional service.

- Excellent problem-solving and interpersonal skills.

- Ability to work in a fast-paced environment and adapt to changes.

- Previous customer service experience is a plus but not mandatory.