DESCRIPTION
Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you.
Your responsibilities and impact as a VIP Concierge will include:
- Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English.
- Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences.
- Providing expert advice on luxury dining, cultural events, and bespoke activities.
- Handling urgent and complex requests with efficiency, creativity, and discretion.
- Ensuring an exceptional, personalized experience from first contact to final delivery.
REQUIREMENTS
Skills, qualifications, and interests needed to succeed in this role:
- Native-level Dutch/Flemish speaker with strong English skills (B2 or above).
- Experience in customer service, hospitality, travel, or luxury services is a plus.
- Strong communicator with a proactive, solution-oriented mindset.
- Adaptable, detail-oriented, and confident in meeting high expectations.
- Comfortable using ticketing systems (Salesforce experience is an advantage).
OFFER
What’s in it for you?
- Permanent contract with a 3-month probation period.
- 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday.
- Gross annual salary: €21,500 paid over 14 months (€1,535.71/month).
- Attractive quarterly performance bonus (up to €2,792/year).
- Hybrid work model after 3 months.
- Meal voucher card (€8/day net).
- €30 monthly transport allowance.
- Full health insurance coverage (including dental and optical) after 6 months.
- Office located in central Lisbon.
- Access to exclusive travel and hospitality perks.
About the Company
You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.
SKILLS
Vip Customers
travel and event management
Travel Industry
Event Management
customers as a VIP concierge (luxury accommodation rental
Dutch Jobs
Event Coordinator
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