Finnish-speaking Customer Service Advisors in Denmark

Are you a Finnish speaker looking for a job in Copenhagen? Do you want to work with a meaningful job in a global company within the MedTech industry?

Join our client in Copenhagen where you get to work together with other Scandinavians providing the best possible customer service for a meaningful and important project for a MedTech Company. Do you already live in Denmark or maybe you are planning on moving here? Then we have the job for you!

Our Client:

The client is located in over 150 offices spread over 25 countries throughout the world. The company combines comprehensive customer service with digital, training, and technological expertise to help build a brand and improve customer satisfaction. At the Copenhagen office, they believe their staff is their most important asset. This means that they take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with them is a great social environment with an atmosphere of joy, pace, and ambitions. Their office is nice and spacious with open working stations.'

Work in Copenhagen:

Copenhagen is the capital and most populous city in Denmark. You don't need to have been in Copenhagen for long before you realize why Danes are among the happiest people in the world. This Scandinavian capital has so many great things to offer - a beautiful mix of pretty architecture, a great food scene, tons of coffee shops, a lively craft beer scene, lots of cultures, shopping, and excellent biking culture. The local people are friendly (speak great English) and from Copenhagen, you have easy access both to the rest of the Nordic countries but also to middle-Europe.

The Role:

This role consists of resolving customer inquiries via telephone and email. The CSR customer interactions will include (but are not limited to) complaint resolution, product inquiry/order, and product return/exchange inquiries.

• Provide high-quality premium customer service via chat, telephone, and email in Finnish.
• Assist in continuous improvement projects to help keep processes efficient and customers happy.
• Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
• To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
• Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
• Understand and comply with all company and client security requirements and Policies and Procedures

Your Profile:

• Fluency in Finnish and good level of English language
• Service-minded attitude
• Good communication skills
• Previous experience in customer support is considered an advantage but not compulsory
• A desire to live and work in Copenhagen or elsewhere in Denmark