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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And they’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Technical Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled: high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development
Our client will give you all the training, cutting-edge technologies, and continuing support you’ll need to succeed. At our client, there’s real career and personal growth potential. About 80% of their managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Technical Support Representative, you will:
- Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services via incoming calls or emails.
- Review requests, make appropriate decisions, and process accordingly.
- Demonstrate the ability to analyze information and solve problems.
- Work on continuous improvement for customer satisfaction.
Why work in Lisbon?
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
REQUIREMENTS
- Have a native level of French (written and oral) and fluent in English (B2).
- Have excellent writing and communication skills coupled with empathy and team spirit.
- Love to identify the customers’ needs and propose fast solutions.
- Are proactive, results-driven, self-motivated, and a great team player.
- Having previous customer experience is a plus.
OFFER
- Long-term accommodation option
- Competitive salary
- Central location in Lisbon, Portugal.
- Fully paid training
- Career development programs, specialized courses, and language classes.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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