French Technical Support Specialist

French Technical Support Specialist - Withings

Our Client

Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with health matters, Withings designs, manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key features, such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: A proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

• Diagnostics: Solve complex technical inquiries for all products within Withing’s range
• Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
• Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
• Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
• Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions

Requirements

What skills and experience will you bring to us?

• Experience in the customer service industry and, ideally, a contact centre environment
• A fluent level of French (spoken and written) plus an advanced level of English
• Well organised and able to prioritise your workload.
• A natural team player, we believe in supporting and developing our people, and we want you to grow with us and help us grow our business.
• Passionate about giving and receiving fantastic customer service, we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What do we offer?

• Contract: Permanent (1-month probation period)
• Full-time 39 hours
• Working days/Hours: Monday to Friday between 9:00 am - 18:30 p.m. (one short day)
• Salary: € 21,000 per year
• Holidays: 24 days per calendar year
• Hybrid: Working 3 days a week from the office / 2 days working from home
• Training: 2 weeks from the office
• Start dates: October and November