Game Support Representative with Portuguese and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

If you are passionate about gaming, join our Game Support team n the CX (Customer Experience) industry at TELUS International Bulgaria - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report via email and chat only
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Sounds good, right?

If you have:

• Fluency in Portuguese and a good command of English
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success