DESCRIPTION
Join Commerzbank as a German-speaking Customer Advisor! Work in a hybrid model with great benefits, performance bonuses, and private health insurance. Apply now and grow your career in banking!
Your day to day:
- Handle incoming customer calls and inquiries
- Understand customer needs to ensure satisfaction
- Build trustful relationships through open and interactive communication
- Provide accurate and complete information using appropriate tools
- Meet individual and team performance targets
- Record customer interactions and manage customer accounts
- Follow company communication guidelines and procedures
REQUIREMENTS
- You speak German at a native or near-native level
- Previous experience in customer service or as a customer advisor is a plus
- Excellent communication and active listening skills
- Strong computer literacy and fast comprehension of digital tools
- Team-oriented mindset and solution-driven attitude
- Able to multitask, prioritize, and manage time effectively
- Good MS Office skills are a plus (optional)
OFFER
- 💶 Monthly salary: €1300 gross
- 💸 €50 project bonus + €100 welcome bonus for the first 12 months
- 🎯 Performance bonus: up to 10%
- 💻 Hybrid work model – 30% of working time must be spent in the office (fully remote not supported)
- 🏥 Private life and health insurance from day 1 (includes dental and eyecare)
- 🏋️ Free access to the corporate gym
- 👶 Fixed working hours available for mothers with children up to 2 years old
- 💳 Daily Mastercard cash bonus (Office & Hybrid):
- €3 net per working day during the first 12 months
- €6 net per working day after 12 months
- 🎉 €500 anniversary bonus (after 12 months in the project)
- 🧠 16 days of paid training (1 intro + 15 days product training)
- 🕒 Flexible shift schedule: Monday to Sunday, 08:00–23:00 (rotational)
- ⏳ Full-time (8h/day, 5 days/week) and part-time options available
- 🌐 For hybrid work: Internet speed test required (min. 8 Mbps download / 4 Mbps upload)
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