German Customer Advisor - Accommodation assistance in Cyprus

As a German Customer Advisor, you will represent the company by providing outstanding support to clients in the iGaming industry. Your primary responsibilities include assisting customers with inquiries via live chat (3 chats simultaneously) and email, with minimal phone interaction. This role requires a responsible and engaging personality, excellent multitasking skills, and a commitment to delivering exceptional customer satisfaction.

Location

Office-based in Limassol, Cyprus (NOT remote).

Work Schedule

• Rotational Shifts (4 days work, 2 days off):
• Morning: 8:00 AM - 4:00 PM
• Evening: 4:00 PM - 12:00 AM
• Night: 12:00 AM - 8:00 AM
• Breaks: Flexible schedule (e.g., 3x10 minutes + 30 minutes or 2x30 minutes).

• Join a diverse team of 180 colleagues from 25 nationalities.
• Work in a supportive, energetic, and professional environment.
• Enjoy the benefits of living in sunny Limassol, Cyprus, with a fantastic work-life balance and relocation support for those moving from abroad.

Key Responsibilities

• Handle customer inquiries professionally and efficiently through live chat and email.
• Manage up to 3 live chat conversations simultaneously.
• Provide accurate information and resolve customer concerns.
• Represent the company in a professional and positive manner.
• Follow shifts on a rotational basis, including night shifts and public holidays.

Requirements

• Fluency in German (C1) and good command of English for internal communication.
• A junior profile with minimal work experience preferred.
• Demonstrates a polite, professional, and down-to-earth attitude.
• Strong communication and multitasking skills.

Ideal Candidate Profile

• Junior profiles preferred (extensive experience not required).

Salary & Benefits

• Base Salary: €1,500 - with 300 for accommodation total - 1,800 per month.
• Performance Bonus: Up to €250 based on customer satisfaction and activity metrics.
• Tax-Free Salary: No tax if earnings are under €19,500 annually.
• Holiday Allowance: 22 days of paid leave.
• Public Holiday Pay: Double pay for working on public holidays.
• Medical Insurance: Comprehensive coverage.
• Rental Allowance: €300 net/month for 12 months (for relocators).
• Relocation Support:
• Accommodation: Shared housing for 2–4 weeks.
• Airport pickup.
• 2 return flights per year to your home country (up to €250 per ticket).
• Free Lunch: Once a month.
• Social Activities: Regular team events.

Training & Development

• Paid Training:
• 4 weeks of theoretical training.
• 4 weeks of practical training.
• Opportunity for internal growth and career development.