German Customer Support at Netflix - HOME OFFICE from Greece

About the Company

This is your chance to work with one of the largest streaming services in the world! You’ll be part of a leading customer service provider, collaborating with Netflix, the platform that has transformed the way we enjoy movies and series. Your role will be key in delivering a smooth and positive experience to millions of Netflix users.

Your Responsibilities

• Handle inbound calls and chats from Netflix customers regarding account issues, billing inquiries, and technical problems
• Guide customers through troubleshooting steps to resolve their issues
• Escalate complex issues to the Tier 2 team (in English)
• Provide information about Netflix services, subscription plans, and account setup
• Use the Netflix Knowledge Base to offer quick solutions and answers to customer inquiries

Join our team and be part of the Netflix experience, helping millions of users around the world!

Your Profile

• Language skills: German (C2 level), English (B2 level)
• Technical proficiency: Excellent troubleshooting skills
• Experience: Prior customer service experience is preferred but not mandatory
• Skills:
• Advanced active listening and engagement
• Ability to resolve customer concerns and deliver a seamless customer experience
• Adaptable, empathetic, and confident in assisting users with technical issues