DESCRIPTION
Are you fluent in German and ready to take your career international? We’re hiring motivated and service-oriented individuals to join a growing team in Sofia, Bulgaria, supporting well-known global brands across multiple sectors.
Whether you're helping customers by phone, chat, or email, your goal will be to deliver friendly, efficient support and make each interaction a positive experience.
What You’ll Be Doing:
- Provide professional assistance to German-speaking customers through various communication channels
- Handle inquiries with empathy, accuracy, and a problem-solving mindset
- Use company tools and systems to manage tasks efficiently
- Work closely with international teams, using English as a secondary language
Who We’re Looking For:
- Fluent German speaker (C1 level) with solid English skills (B2 level)
- Strong communication and interpersonal skills
- Reliable, customer-focused, and eager to learn
- Previous customer support or office experience is an advantage, but not required
What’s On Offer:
- Monthly salary of 3600–3800 BGN gross, plus performance bonuses up to 300 BGN
- Additional night shift payments for late evening hours
- Paid training to get you fully prepared for the role
- Relocation package for those moving to Bulgaria:
- 14 nights in hotel accommodation
- Advance salary payment if needed
- Travel reimbursement up to €250 after 6 months
- Assistance from a dedicated relocation specialist
Job Type & Location:
- Full-time, 5-day workweek (rotating schedule including weekends)
- On-site role based in Sofia, Bulgaria
- Shifts scheduled between 8:00 AM and 2:00 AM (depending on the project)
SKILLS
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