DESCRIPTION
- Answer customer questions by phone, email, or chat
- Support premium members with their issues
- Find out what the customer’s problem is and guide them to a solution
- Record what you did and mark the case (for example, if it’s a bug or a common issue)
- Typical tasks: help with account problems, solve video playback errors, or fix uploading issues
- Provide basic troubleshooting in a clear and friendly way
REQUIREMENTS
You can appy for a senior position, if you have at least 12 months of Customer Support experience. within Contact Center to be considered a Senior Agent.
With less experience you can apply for a Junior Agent position.
OFFER
Private health insurance (with dental and family plan), Life insurance and free portuguese classes.
Relocation Package: Assistance with all necessary documents and a €2,500 reimbursement for relocation costs, paid with the first salary.
SKILLS
Good Communication Skills
Good It Skills
Proactive Teamplayer
Highly motivated and ambitious
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