German Presales Customer Service for Drone Tech. Portugal

Lisbon,Portugal

Mandatory
German
Optional
EnglishAdvanced
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DESCRIPTION
Join an international company specialized in drone technology and aerial solutions. Work for a camera drones manufacturer supporting customers and potential buyers in the German-speaking market.
Be part of a multicultural team in Lisbon and help users find the right products before making a purchase.  Your workplace will be located in Lisbon, with a blended work model. 

💼 Your Responsibilities
  • Provide presales support to German-speaking users through phone, online channels, and email.
  • Answer product-related questions and offer guidance on camera drones and related solutions.
  • Support potential customers with purchase recommendations and order-related topics.
  • Assist users with invoice questions, stock availability, shipping status, and logistics exceptions.
  • Handle customer complaints with empathy and ensure a positive customer experience.
  • Collect and analyze customer feedback to help improve products and service processes.
  • Collaborate with other team members to achieve department goals.
REQUIREMENTS
  • You have at least a B2 level of German.
  • You have good communication skills and enjoy helping customers through phone, online channels, and email.
  • You are customer-oriented, patient, and able to handle questions, doubts, and complaints professionally.
  • You are interested in technology, drones, cameras, or innovative digital products.
  • You are proactive, organized, and comfortable working in a team environment.
  • You are available to work in rotating shifts from Monday to Sunday.
  • You are based in the Lisbon area.
OFFER
  • Full-time position with 40 working hours per week.
  • Rotating shifts from Monday to Sunday, between 08:00 and 22:00.
  • 8-hour working days plus a lunch break.
  • Paid training to prepare you for the role, including product, software, and customer management training.
  • Base salary with holiday and Christmas allowances paid in monthly instalments.
  • Meal allowance paid by debit card.
  • Productivity bonus based on performance, attendance, and schedule adherence.
  • Private health insurance after contract signature, once the required Portuguese documents are available.
  • 22 vacation days per year according to Portuguese law.
  • Compensation day when working on Portuguese public holidays.
  • International work environment in Lisbon with career development opportunities.

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