German-speaking B2B Sales Expert in Athens, Greece

Are you passionate about sales, tourism and have a closer mentality? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful country of Greece your way?

Then we have an exciting role for you as a German-speaking B2B Sales Expert!

About the company:

Our partner company is a global leader in outsourcing customer service and customer experience. Their Greek branch supports brands from various industries in delivering high-quality customer service via phone, email, and chat. Known for its multicultural work environment, the company employs individuals from different countries. As a global leader in end-to-end customer experience, our partner collaborates with some of the world's most beloved brands from the Fortune 500 list and boasts a 35-year history of award-winning excellence. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide!

Your responsibilities:

As a passionate and accomplished B2B Sales Advisor in this project in the Tourism and Travel sector, your daily responsibilities will include:

• Securing customer loyalty through excellent sales support via outbound calls and emails
• Pursuing and closing sales with business clients
• Optimizing content, rates, and availability on our websites to boost customer conversion
• Securing additional lodging rates and availability during high demand periods to meet customer needs
• Obtaining promotional offers to support brand merchandising and marketing efforts
• Providing top-level support to our customers
• Handling general requests across multiple communication channels
• Delivering accurate and complete information by following the correct procedures
• Communicating with partners and answering customer questions courteously, friendly, and professionally
• Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
• Suggesting operational improvements to ensure smooth team functioning
• Creating an exceptional customer experience that people value and are proud of
• Following management direction and reporting any technical issues

Our offer:

Our partner provides a comprehensive "carefree package," which includes an ambitious and innovative work environment and assistance with all bureaucratic matters.

• Comprehensive training period to acquire necessary skills and knowledge
• Competitive salary + attractive bonus scheme + meal allowance
• Permanent employment contract
• Private health insurance from the date of hire
• International work environment
• Mo-Fr regular working hours, no weekend-, late or night shifts
• Relocation support (under special circumstances)

Your profile:

• German language skills at C2 level + English language skills at C1 level
• Needs to be located in Greece ideally
• Experience in a fast-paced operational environment, call center environment, or a role involving customer interaction is a plus
• Excellent written and verbal communication skills
• PC literacy required
• Patience and empathy to accurately understand and resolve customer issues in accordance with customer satisfaction
• Confidential handling of all data and personal information
• Proactive, self-motivated, and a great team player
• Good organizational skills and ability to work independently

**All applicants must have an EU passport or a valid residence permit.