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DESCRIPTION
What's the project?
Our client is an international company operating in the iGaming industry. Founded in 2019, the business combines expertise in CRM, player retention, marketing, and operations with the management of its own online gaming brands.
With around 80 employees across multiple countries, the company is currently expanding its Madrid office and building new multilingual teams. The German-speaking team is one of the key growth projects for the coming months, offering the opportunity to join at an exciting stage of growth.
And your role in this?
As a German-Speaking B2C Sales Specialist, you will be responsible for engaging with players through outbound calls, building strong relationships, and driving activity on the platform.
This is a sales-focused role where communication, persuasion, and relationship-building are at the heart of your success. You'll work with existing leads and players, helping increase engagement while contributing to the growth of the German market.
More specifically, you will:
- Contact players and leads through outbound calls
- Encourage registrations, deposits, and platform activity
- Build long-term relationships with customers
- Identify opportunities to increase player engagement and retention
- Work towards individual KPIs and performance targets
- Maintain accurate records in the CRM system
- Follow internal procedures and compliance guidelines
Ok, what should you bring?
Must-have
- Native-level German
- Good English skills for internal communication
- Previous experience in sales, telesales, outbound calling, retention, or a similar commercial role
- Strong communication and relationship-building skills
- Experience using CRM systems
- Comfortable working towards targets and KPIs
- Availability to work on-site in Madrid
Nice-to-have
- Experience in iGaming, betting, online gaming, or entertainment
- Retention, VIP, or account management experience
- Experience in international and fast-paced environments
Is that it?
This role is ideal for someone who enjoys speaking with customers, thrives in a target-driven environment, and wants to be part of a growing international business.
You'll join a newly built team with the opportunity to make an impact from day one while working from modern offices in central Madrid.
What’s on offer:
- Salary of up to €30,000 gross per year
- Monthly performance bonus of €500–€1,000 gross
- Monday-to-Friday schedule
- On-site role in central Madrid
- International environment with colleagues from across Europe and beyond
- Opportunity to join a team during an exciting growth phase and develop alongside the business
SKILLS
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