DESCRIPTION
Fully remote work is not possible. Only candidates with an EU passport or an existing valid work permit will be considered. We do not support visa applications or sponsorship.
- Manage incoming calls, chats, messages, and emails.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and case handling quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Native or near-native proficiency German.
- Good command of English.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
OFFER
- Competitive salary
- Internal growth possibilities
- International work environment
SKILLS
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
