German- Speaking Customer Support for Bank in Porto

We are currently looking for German-speaking customer advisors who are ready to kick-start their careers in the picturesque city of Porto, in northern Portugal.

Job Responsibilities:

• Greeting customers in a polite, friendly, and professional manner, following agreed-upon procedures.
• As a first-level agent, you will handle incoming calls and effectively address each customer's issue.
• You will act as a liaison not only for private end customers but also for B2B clients.
• Taking a proactive approach, you will not only reactively handle customer cases but also offer and expand the product range to enhance the customer journey.
• Ensuring that services provided to customers meet the contractually agreed performance indicators (KPIs).
• Attentively listening to customers' concerns and needs, demonstrating empathy, and using the opportunity to build a relationship with the customer.
• Maintaining basic knowledge of the products and/or services.
• Performing thorough and accurate work, including appropriate account notes as required.
• Participating in activities to improve customer satisfaction and company performance.
• Tracking, documenting, and retrieving information in the call tracking database.
• Answering customer inquiries by referring to published materials, secondary sources, or more experienced staff.

Your Profile:

• Secondary education and preferably three to six months of relevant experience.
• Polite and highly customer-oriented.
• Good computer navigation skills and PC knowledge.
• Effective communication skills, both written and verbal.
• Reliable with a strong attention to detail.
• Ability to multitask, including flexibility and adaptability to change quickly.
• Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.
• Ability to work both as a team member and independently.
• Demonstrating patience in all customer contact situations, maintaining a pleasant and professional tone and behavior.
• Ability to work different shifts as needed.
• Willingness to work On site in Porto