German-speaking Customer Support in Lisbon, Portugal

Are you intrigued by the prospect of joining the world's foremost Social Media Platform in the sunny city of Lisbon? Your golden opportunity has arrived!

About Our Client:

Our client has consistently held the market leader position in customer support, thanks to the exceptional talent they bring on board. Boasting modern offices and a workforce of over 2,000 employees representing 80 nationalities, this environment is perfect for those who thrive in an international setting.

The Position:

This role is tailor-made for Young Professionals and Social Media enthusiasts.

Join our elite Support Team for Facebook and Instagram, contributing to an exciting and international work environment. Your responsibilities will include:

• Handling inquiries from new and existing customers (small and medium-sized businesses) via phone, email, and live chat.
• Conducting outbound callbacks and proactive outreach, with no sales involved.
• Independently and proactively finding solutions, leveraging the constantly available knowledge base.
• Providing advice, training, and support to customers before and after independent purchases.
• Resolving technical problems, including advertising placement, addressing technical errors, and answering questions about pixels and catalogs.
• Managing payment and billing issues.

Why Lisbon?

Lisbon, the capital of Portugal, with its central population of about 500,000 and a metropolitan population of around 2.8 million, offers a city close to the sea, combining excellent shopping, vibrant nightlife, rich cultural heritage, and beautiful architecture. Lisbon enjoys a warm climate for a significant part of the year, making it a sought-after destination for European travelers. If you desire sun, warmth, lively nightlife, a relaxed lifestyle, great shopping, cultural richness, a big city experience, parks, and surfing, seize this opportunity!

Requirements:

• Fluent in spoken and written German (C1/2).
• Good proficiency in English.
• Relevant education and computer skills.
• Interest in Social Media.
• Quick and efficient time management.
• Proactive and initiative-driven personality.
• Strong communication skills.
• Dynamic and organized.