DESCRIPTION
Location: Gdańsk (Pomerania, Poland)
Employment contract | ⏰ Part-time / Full-time | ???????? On-site work | ???? Start immediately
Junior / Mid-level | 10 openings available
About the Role
Workster is partnering with a leading BPO company to hire German-speaking Customer Support Specialists for a hospitality industry project. This is an excellent opportunity to build your career in customer service while working in a supportive and international environment.
Your Responsibilities:
- Handle customer inquiries related to reservations and post-sales support (via phone and email)
- Enter and update customer data in the system
- Resolve issues while providing empathetic and professional responses
- Collaborate with your team and follow internal procedures
- Ensure high-quality customer service at all times
Requirements:
- German C1 and English B2+
- Teamwork and problem-solving skills
- Good organization, stress resilience
- Willingness to work in shifts, including up to 2 weekends per month
- Permanent residence in Gdańsk or nearby (mandatory)
- Readiness to work on-site at the office
What We Offer:
- Employment contract: 6-month trial period, then permanent
- Flexible schedule: 20h / 30h / 40h per week
- Salary system: fixed base salary + performance bonus (up to 5% monthly) + retention bonus (up to 1500 PLN every 6 months) + Christmas bonus + annual 13th salary + overtime pay
- Private medical care (Medicover) from day 1
- Subsidy for corrective glasses
- Multisport card subsidy
- Professional training & real growth opportunities
- After 1 year: $150 Airbnb voucher
Benefits:
- Private medical & dental care
- Sports card subsids
- Life insurance
- Language course subsidy
- Training & development programm
- Gym in the office, company sports teams
- Integration events & birthday celebrations
- Relaxation zones, coffee/tea, fruits, beverages
- Discounts on company products & services
- Holiday gifts, prepaid cards, travel subsidies
- Parking for employees
- No dress code & friendly office culture
Recruitment Steps:
- Phone interview with a recruiter from Workster
- Online test (English & German)
- Interview with the company representative
???? We are looking for candidates worldwide – maybe you!
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