DESCRIPTION
We are looking for motivated individuals to join our Customer Support team in a role that offers both flexibility and career growth.
About the Role – Your Tasks
- Customer Support: Act as the first point of contact for customers via phone, email, or chat, providing advice and handling inquiries about products and services.
- Data Entry & Verification: Enter and verify customer data in internal systems, ensuring accuracy and completeness.
- Communication: Handle customer inquiries in flawless German (C1) and English (C1), both written and spoken.
- De-escalation: Manage conflict situations with professionalism, resolving customer issues in a solution-oriented manner.
- Team Collaboration: Work closely with other teams and departments to ensure smooth customer support and coordinate service technician requests.
- Administrative Support: Process repair/fault requests and document customer interactions.
About You – Your Skills
- Fluent in German (C1) and English (C1), both oral and written.
- Strong communication skills and a passion for helping customers.
- Service-oriented with strong problem-solving abilities.
- Experience handling upset customers and using de-escalation techniques.
- Proficient with MS Office and familiar with CRM systems.
What We Offer
- Attractive salary and benefits package.
- Flexible work with a hybrid model and home office allowance.
- 25 days paid annual leave.
- Additional health insurance and Employee Assistance Program (mental health, legal & financial counselling).
- 200 BGN food vouchers, public transport card, or optional parking space.
- Multisport card and language training opportunities.
- Employee referral program and access to over 15,000 LinkedIn Learning courses.
- Brand new, modern office premises in a class A business building.
- Fresh fruit in the office, training, and mentorship programs.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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