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DESCRIPTION
Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented German-speaking candidates to join our client’s growing teams in Sofia across Customer Service and Technical Support roles.
About the company
Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.
What will you do?
- Provide professional customer support via phone, email, and chat
- Assist customers with product-related questions and account inquiries
- Troubleshoot technical issues and guide users through solutions
- Escalate complex cases to relevant internal departments
- Review and moderate online content according to company policies
- Ensure that platform content complies with community and safety standards
- Handle sensitive content with professionalism and accuracy
- Maintain high-quality service standards and customer satisfaction
- Collaborate with international teams in a fast-paced environment
- Document interactions and follow internal processes accurately
Candidate profile
- Fluent in German and English
- Strong communication and interpersonal skills
- Good technical understanding and problem-solving abilities
- Ability to work independently and as part of a team
- Comfortable working in a multicultural and dynamic environment
- Detail-oriented with strong analytical skills
- Motivated to relocate and build an international career
- Willingness to move to Sofia, Bulgaria
Employer offers
- Competitive salary package and performance bonuses
- Relocation bonus of €1,500 gross to support relocation and initial rental costs
- 21 days of company-provided accommodation upon arrival
- Working hours either: Mo-Fr. 10:00- 19:00 or Mon-Sun. between 09:00-22:00
- Support with finding long-term housing
- Paid training and continuous professional development
- Career progression opportunities within the company
- Modern office facilities in Sofia
- Private health insurance and additional benefits
- Social events and team-building activities
- Full-time employment contract
If you are interested in hearing more then click the link to apply.
SKILLS
Problem-Solving/reasoning
Empathy
Resistant To Stress
ARE YOU THE PERFECT CANDIDATE?
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