DESCRIPTION
Role: German speaking Logistics & Delivery Advisor - work from home
Location: remote in Bulgaria
Salary: 2,900-3,000 LEV gross per month (roughly 1,200 EUR net p/m plus monthly accomodation allowance)
Operational Hours: Full-time, 40 hrs/week, rotational shifts (Monday–Saturday, 08:00–21:00; Saturday 08:00–18:00)
Relocation package: to be discussed individually but can be up to: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.
Join a Leading Global Logistics brand
Do you speak fluent German and English and enjoy helping customers? We are recruiting for a Logistics & Delivery Advisor to join our client’s Customer Care team. This is a fantastic opportunity to work for a global logistics leader, supporting customers across Europe with their delivery needs.
In this role, you will:
- Handle customer inquiries via phone and email regarding shipments (delivered, undelivered, or lost)
- Provide timely, accurate, and empathetic support to ensure customer satisfaction
- Assist customers with tracking deliveries and resolving issues efficiently
- Collaborate with internal teams to ensure smooth communication and problem resolution
- Represent the brand with professionalism and a customer-first mindset
Your Key Responsibilities:
- Manage incoming calls and emails from German and English-speaking customers
- Investigate delivery problems and provide clear solutions
- Update systems with accurate customer and shipment information
- Follow company processes and service standards to maintain high-quality support
REQUIREMENTS
- Fluency in German written and spoken) – essential
- Good level of English – for internal communication and training
- Strong attention to detail and critical thinking skills
- Comfortable working in a fast-paced, target-driven environment
- Excellent written communication and analytical capabilities
- Ability to maintain professional objectivity, even when reviewing distressing content
OFFER
On Offer
- Stable job and career development opportunities
- Work from home in Bulgaria
- Relocation package: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.
- Attractive salary and additional incentives
- Special discounts & Offers (Food vouchers, Multisport cards, etc.)
- Additional health insurance & Transportation allowance
- Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
- Positive international working environment (Relax zones, PlayStation, and billiard corners)
- Continuous support and learning
- Employee referral bonuses & Recognition programs
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
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