German Travel Experience Consultant at Airbnb - Bulgaria

Sofia,
Bulgaria

Mandatory
Optional
Advanced
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DESCRIPTION
Airbnb is a world-renowned platform that connects travelers with unique accommodation experiences across the globe. With millions of users, it has revolutionized the travel industry by fostering a community of hosts and guests who share a passion for discovery.

By joining Airbnb’s team in Sofia, Bulgaria, you’ll become part of a dynamic workplace where your German language skills and customer service expertise will help shape unforgettable journeys for travelers worldwide.
As a German Travel Experience Consultant at Airbnb, you will:
  • Engage with customers by providing friendly and efficient service
  • Handle complaints and inquiries with professionalism, ensuring all issues are resolved or escalated appropriately
  • Use your bilingual skills to communicate effectively across multiple platforms (phone, chat, and messaging)
  • Maintain data security and ensure compliance with Airbnb’s policies
REQUIREMENTS
  • Fluency in German ???????? and a good command of English ????️
  • Previous experience in customer service or hospitality (especially in call centers) is a plus!
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Patience, empathy, and excellent communication skills
  • Technical proficiency and the ability to navigate multiple communication channels
OFFER
  • Competitive Salary –  3400 BGN + 500  BGN Fixed Bonus for the first 6 months + 3000 BGN welcome bonus
  • Health Insurance – Full coverage for your well-being
  • Paid Training – Comprehensive onboarding to set you up for success
  • Relocation Assistance – Support for candidates moving to Bulgaria
  • Accommodation Assistance – Help with housing arrangements
  • International Work Culture – Engage in team-building activities and a vibrant company environment
  • Career Growth – Access to over 50 benefits, professional development, and internal promotions
SKILLS
Communication
Customer Service
Customer Support
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