Hebrew-speaking Content Moderator/Customer Agent to Portugal

Are you passionate about helping people, social media, or digital platforms? Would you like to work for a leading international company and develop your career in a multicultural environment?

We are currently recruiting Hebrew-speaking professionals for Customer Support and Content Moderation positions across different projects.

Depending on the position, you could be helping customers with their inquiries, providing solutions, or reviewing online content to ensure a safe and positive experience for users.

Whether you enjoy interacting with people or working behind the scenes to improve digital platforms, **we have opportunities that could be a great match for you!**

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With a team of over 9,000 employees representing 82 nationalities, they provide services in 35 languages across 64 markets.

Our client has been recognized eight times as one of the best companies to work for in Portugal by the Great Place to Work Institute. Furthermore, they have received multiple awards from Exame Magazine for their outstanding working environment and opportunities for professional growth.

Portugal offers an excellent quality of life, combining beautiful weather, welcoming people, delicious food, and a relaxed lifestyle.

Lisbon, the country's vibrant capital, is known for its rich cultural heritage, beautiful architecture, lively nightlife, and proximity to stunning beaches. With its Mediterranean climate, international community, and exciting career opportunities, it has become one of Europe's most attractive destinations for professionals.

Your daily tasks will depend on the project and position you join.

- Assist Hebrew-speaking customers through channels such as phone, email, or chat, depending on the project.

- Provide accurate information and effective solutions to customer inquiries.

- Handle customer requests and resolve issues professionally and efficiently.

- Ensure a positive customer experience while maintaining high service standards.

- Collaborate with your team to improve processes and customer satisfaction.

- Review and moderate different types of online content, including text, images, videos, and advertisements.

- Ensure that published content follows platform policies, community guidelines, and quality standards.

- Identify and take appropriate action on content that violates established guidelines.

- Review, maintain, and organize data to ensure accuracy and consistency.

- Contribute to creating a safer and more positive online environment.

- Share feedback and suggestions to improve moderation processes and overall quality.

- Native or near-native level of Hebrew.

- Good command of English, both written and spoken.

- EU passport or valid work authorization for Portugal.

- Strong communication skills and attention to detail.

- Ability to work independently and as part of an international team.

- Customer-oriented mindset and problem-solving skills.

- Interest in customer service, social media, or digital platforms.

- Flexibility to work different schedules depending on the project.

*Previous experience in Customer Support or Content Moderation is an advantage, but not necessarily required for all positions.*

- Relocation support for eligible positions, which may include:

  - Accommodation in a shared apartment with your own room.

  - Reimbursement of initial flight expenses.

  - Airport pick-up.

  - Assistance with legal registration, tax numbers, and residence documentation.

  - Annual flight to your home country, depending on the project.

- Competitive salary, with potential performance bonuses depending on the position.

- Private health insurance after 6 months of employment, where applicable.

- Free Portuguese language courses and access to leisure activities.

- On-site or remote working opportunities within Portugal, depending on the project.

- International career opportunities in a diverse and multicultural environment.

- Comprehensive training and onboarding.

- Excellent opportunities for professional development and career growth.

*Specific benefits, relocation packages, working arrangements, and compensation may vary depending on the project.*

If you speak Hebrew and are looking for an exciting career opportunity in Portugal, we would love to hear from you!

Whether your strengths lie in helping customers or ensuring a safe online experience, we can help you explore the opportunity that best matches your skills and interests.