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Company

Genpact

Employment type

Full time

Experience

Entry level

On-site

DESCRIPTION

Inviting applications for the role of the Sales Program Specialist – Process Associate – Hebrew – Hybrid Lisbon!

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

REQUIREMENTS

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;

• have strong interpersonal skills, verbal and written communication skills;

• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

• act as a point of contact to provide consultative support on agencies and advertisers accounts;

• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

• educate advertisers on product usage, troubleshoot and resolve complex cases;

• complete the required tasks within the agreed turnaround times and standards of quality;

• have good language requirements

• complete and pass all required training provided by the client;

Minimum Qualifications:

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

• comfortable over the phone and navigating CRM systems;

• ability to provide exceptional customer support;

• have strong understanding of social media;

• preferably have experience working with social media monitoring;

• preferably have strong IT knowledge;

• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

OFFER

Meal vouchers
Additional 100 euro/monthly of Flex benefit
Health insurance
Undetermined contract
Performance Bonuses
Hybrid model setup

SKILLS

Marketing

Customer service

Digital Sales

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