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DESCRIPTION
On behalf of our client, an international leading brewer, we are hiring German speaking candidates to become part of a great friendly community. The company employs over 800 people in their Prague office, 70% of them being expats, mainly from Europe. The dynamic work environment calls for new joiners who will fit the company cultural spirit: people who are not afraid to take ownership, who are ambitious, energetic, resilient and eager to learn a lot from the beginning and want develop themselves.
Main responsibilities:
- Act as a point of contact for all European employees who need technical support (by phone calls, video calls, IT tickets)
- Remotely troubleshoot their enquiries
- Escalate complex enquiries to Level 2 and 3 support
- Input resolution steps into ticketing system.
- Cooperate on process improvement and automation to improve your daily activities and customer satisfaction
REQUIREMENTS
Your profile:
- Fluent Dutch and English speaker
- University degree or equivalent work experience
- Interested in computer systems, mobile devices and other technology products
- Enjoys collaborating and communicating with people
SKILLS