HelpDesk specialist with Dutch

On behalf of our client, an international leading brewer, we are hiring German speaking candidates to become part of a great friendly community. The company employs over 800 people in their Prague office, 70% of them being expats, mainly from Europe. The dynamic work environment calls for new joiners who will fit the company cultural spirit: people who are not afraid to take ownership, who are ambitious, energetic, resilient and eager to learn a lot from the beginning and want develop themselves.

Main responsibilities:

• Act as a point of contact for all European employees who need technical support (by phone calls, video calls, IT tickets)
• Remotely troubleshoot their enquiries 
• Escalate complex enquiries to Level 2 and 3 support
• Input resolution steps into ticketing system.
• Cooperate on process improvement and automation to improve your daily activities and customer satisfaction

Your profile:

• Fluent Dutch and English speaker
• University degree or equivalent work experience
• Interested in computer systems, mobile devices and other technology products
• Enjoys collaborating and communicating with people

What's in for you:

Very competitive starting salary, if not above-standard for entry-level roles in Prague. A wide range of appreciated benefits in the region: bi-annual bonus, meal vouchers, contribution to wellness, healthcare, cultural activities, sports, pension plan,

Additionally: 25 days of holidays, beer allowance.

Although the company does not promote a home-office culture, they try to make yourself feel at home with plenty of relaxing activities are available in the office such as board games or table tennis during your breaks, barbeque with the colleagues and sharing beers with the team in due time.