IT Support Agent with Finnish

Location: Katowice, Kraków. The position can be fully remote, however, you need to be based in Poland.

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call the IT Support Line.

Your job would be to answer such phone calls and solve this kind of issue. We will equip you with all the necessary tools and knowledge so you will be able to help those end users like your friend. You will troubleshoot over the phone, chat, or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become:

• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL
• Project Manager – if you want to have mastered and developed projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure

• good knowledge of English and very good knowledge of Finnish 
• willingness to take first steps in IT  
• can-do-it and problem-solving attitude  
• the ability to talk to anyone and cooperate with a team 
• work permission in Poland

 It's not essential, but we appreciate it if you also have:

• basic IT skills (Microsoft products, internet, hardware devices, etc.) or a technically oriented mind  

We don’t require professional experience. You will be working among experts, where your willingness to learn new things is supported by a wide range of training designed to improve your skills.

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual training: e.g. Excel, VBA, RPA, or customer care.
• Flexible working hours thanks to a variety of projects (standard, part-time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don’t have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with a unique atmosphere – we make friendships share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to our Client.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport, and more).
• Offices in great locations, a car leasing program, carpooling options, and bicycle parking.