Italian Customer Advisor for a Video Game Brand (Remote)
DESCRIPTION
Join the winners club.
Do you want to be part of a super team whose motto is Play Has No Limits?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a Italian native or fluent with strong English communication skills?
We have the greatest challenge for you!
Our client is a world market leader in gaming brands of home video game consoles and production companies.
To be the best of the match as a customer service specialist, your goals will be:
- Respond efficiently and effectively to all customers’ enquiries within given timescales
- Develop and maintain a full technical knowledge of the client’s products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of the team.
To be a winner in our league, you will need to be talented in the following:
- Proficient level of Italian (C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI’s
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or a valid work permit for Portugal
Champion’s Award Culture.
Looking forward to joining our league and rise the cup?
For our heroes the best prizes:
- Competitive wages and stability
- Private healthcare insurance
- Paid professional technical training
- Monthly performance-based bonuses
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
#BeAChampion
We are calling up for our unbeaten team!
We want your talent. We will make you a champion.
Apply today!
SKILLS