Italian Speaking Customer Service (Remote Start 07/06/23)

Italian Speaking Customer Service - Remote In Portugal - Starting Date 07/06/2023

We are seeking an experienced Italian-speaking customer service agent to join our team and provide excellent customer support for the largest American multinational mass media and entertainment company in the World. This is a full-time remote position based in Portugal.

Compensation and benefits:

• A Monthly Gross Salary of € 900,00 x 14 months
• A Monthly Meal allowance of up to € 167,00 - €7,23/Day
• A Monthly Performance Bonus of up to €100,00
• Full-time contract (40 hours a week)
• Relocation support and room provided by the company
• Industry award-winning training
• Private medical insurance
• 22 days paid holiday + bank holiday
• Training: remote in Portugal
• Working Hours: Between Monday to Sunday – 08:00 - 21:00 – Rotational Shifts – 2 Days Off
• Workplace: Remote in Portugal
• Starting Date: 07/06/2023
• Careers opportunities and many other advantages (gym discounts, restaurant discounts, activities, etc…)

Responsibilities:

• Troubleshooting, making questions + probing
• Assist Customers through Social Media+ chat + phone + e-mail regarding different queries
• Query Types: Subscription, invoicing, tech troubleshooting
• Provide account and application support to Customers namely with regard to software functionality
• Provide accurate and real-time responses to the customers' inquiries
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Requirements:

• Native-level proficiency in the Italian language (written and spoken)
• EU passport or ID card
• Fluent English language skills
• Proven experience in customer service or related field
• Excellent communication skills and a strong customer-oriented mindset
• Good problem-solving skills and attention to detail
• Familiarity with customer support software and tools

If you can speak Italian to a fluent C2 level and you reside in the EU, then this job opportunity is for you! Apply now for an immediate interview!

Not the role for you but know someone who may be interested? Refer them to us now for your chance to earn €250 if they secure permanent work! (T&Cs Apply).