DESCRIPTION
You have to be already based in Malta for this position.
Main duties and responsibilities:
- Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
- Track all reservations on-request and provide the customer with an effective support
- Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
REQUIREMENTS
- Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
- Fluency in English and Italian
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills – written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with ability to build and maintain strong relationships
- Word processing skills be able to type 25 WPM.
OFFER
- Career growth opportunities
- Gym packages included
- Mobile schemes
- Monthly employee events
- Ongoing training and development
- Health insurance
- Free on-site parking at our Mosta Head Office
- In-house canteen serving a variety of healthy food options
- Exclusive staff discounts at 50+ partner businesses
- Normal office hours
- On-site position in Mosta.
- Performance bonuses
- Fixed language bonuses.
