DESCRIPTION
About the Company
Join a globally renowned technology company, offering premium devices and services to millions of users worldwide.
You'll be part of a multicultural team, supporting users of innovative devices and digital ecosystems.
The company values growth and offers clear paths for career advancement within the support and tech ecosystem.
Your Responsibilities
- Help Italian-speaking users resolve technical issues via phone
- Support in topics like battery performance, account recovery, device updates, and data migration
- Provide guidance for app, network, and audio-related queries
- Ensure customer satisfaction by delivering clear and friendly support
- Follow internal training and continuously upgrade your product knowledge
REQUIREMENTS
Your Profile
- Native-level Italian speaker and fluent in English (C1)
- Advanced technical know-how and confident using MacOS or iOS environments
- Fast typing skills (≥ 20 wpm) with strong accuracy
- Previous experience in customer or tech support is a big plus
- Able to relocate to Greece and open to working on rotating shifts including weekends
OFFER
- Monthly gross salary: 1.045,72€
- Performance bonus: up to 300€ monthly
- Relocation package provided
- Support with accommodation arrangements
- 3 weeks of paid training + 2 weeks of nesting
- ✈️ Work from office in Greece (no remote work)
- Real chances to grow internally (T2 roles, senior positions, etc.)
- Rotating shifts between 09:00 and 21:00, Monday to Sunday
SKILLS
Customer Service
Customer Support
Communication