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Junior Operations Manager (Scandinavian language) - Hybrid

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DESCRIPTION

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Nordic language-Speaking Junior Operations Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time permanent contract, 39 hours/week: Monday to Thursday 8:00-16:00 Friday 9:00-16:00
- Competitive salary
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program

What you'll experience with us

As a Junior Operations Manager in our team, you will:

- Manage all the operational aspects of the project together with the Program Manager and Team leader group
- Maintain solution oriented daily dialog with our business partner
- Forward planning, communication and implementation
- Provide recruitment flow support and control
- Improve & motivate focus and actions
- Supervise, coach, train and motivate the Team Leaders
- Mantain B2B compliance, Quality Assurance and KPI performance and process fulfilment
- Preserve company administrational and legal standard

We'll be a great match if you:

- Are native or proficient in a Scandinavian language (Swedish, Danish or Norwegian) and advanced in English
- Possess previous management experience for at least 2 years, proven leadership skills and managemental success stories
- Are able to manage relationships at all B2B levels across diverse cultural backgrounds
- Are an open and inspirational leader with highly developed communication, listening, influencing, support and problem solving skills with a proven track record of managing and developing customer service teams
- Have the ability to establish work priorities and work on your own initiative
- Possess the ability to develop reports (Good IT user, Excel, MS Office skills)
- Have spotless history of economic records


It would be a plus if you:

- Possess finance or banking experience
- Have a relevant university degree in finance or business management
- Have Contact Centre experience


Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.


Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

 

 

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-007948-1-SWEDEN

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Junior Operations Manager (Scandinavian language) - Hybrid