Mandarin Speaking B2B Customer Support, Malta JID:8817

B2B SUPPORT AGENT – MANDARIN

Remote

Handle B2B client communication. Research and resolve issues using available tools and interdepartmental support. Process requests in a timely and courteous manner.

Responsibilities:

• Answer, support and follow up on external facing communication to ensure service is provided to the highest standards
• Research solutions to issues
• Interact with various department to resolve issues in a timely manner
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
• Administer transactions as required
• Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures
• Escalate unresolved problems in accordance with establish policy procedures and protocols
• Perform account administration according to established protocols
• Research transaction discrepancies and take appropriate action
• Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
• Maintain professionalism and adhere to company standards during all interactions
• Assistance with special projects
• Perform and support other duties as assigned

Requirements:

• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• High school diploma required
• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English
• The ability to organize and manage multiple priorities
• Ability to independently solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Goal Oriented
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset