Norwegian-Speaking Customer Support Specialist

Location: Barcelona, Spain

Salary: €22,249 gross/year

About the Role

If you’re a good listener, enjoy helping people, and like solving problems, this role could be a great fit.

As a Customer Support Specialist, you’ll support international travellers and accommodation partners. Your main goal is to understand customer needs and provide clear, helpful solutions while maintaining a high level of service.

Candidates must already live in Barcelona.

Key Responsibilities

Handle customer inquiries via phone and email

Understand and identify customer needs

Support communication between travellers and accommodation providers

Provide accurate information about services, payments, and technical issues

Follow internal processes and guidelines to resolve cases efficiently

Requirements

Fluent Norwegian (C2 level) and strong English (C1 level)

Strong communication skills, both written and spoken

Comfortable using PC tools (Office 365, CRM systems, internal platforms)

Problem-solving mindset with a focus on solutions

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to changing priorities

Interest in accommodation or travel platforms

Previous customer service or call centre experience is a plus

Desirable Skills

Process improvement and efficiency mindset

Team collaboration

Strong communication and interpersonal awareness

Emotional intelligence

Open-mindedness and adaptability

Critical thinking and decision-making skills

Solution-oriented approach

Proactive and entrepreneurial attitude

Contract & Working Conditions

Full-time: 38.5 hours/week (Monday to Sunday)

Fixed working hours with 2 days off per week

Rotating shifts between 09:00 and 20:00

Temporary contract with potential to become permanent

27 working days of paid holiday per year

Benefits

International and multicultural work environment

Modern office near Glòries shopping centre (well connected by public transport)

Career growth and development opportunities

3 weeks of initial training plus ongoing coaching

Fluent Norwegian (C2 level) and strong English (C1 level)

Strong communication skills, both written and spoken

Comfortable using PC tools (Office 365, CRM systems, internal platforms)

Problem-solving mindset with a focus on solutions

Positive attitude and ability to handle challenging situations

Goal-oriented and adaptable to changing priorities

Interest in accommodation or travel platforms

Previous customer service or call centre experience is a plus