DESCRIPTION
Experience the power of a game-changing career in customer service! Our client is seeking Norwegian-speaking Technical Support Agents to join their team onsite in Lisbon, Portugal.
Join a global leader in technology and services, helping world-renowned brands enhance their customer experience. This role offers full training, long-term growth potential, and a relocation opportunity to vibrant Lisbon, with a central office and full support for your career journey.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
- Respond to inbound customer requests and document relevant case information
- Ensure excellent customer satisfaction through assistance with Pre-Sales, General Inquiries, and technical issues
- Escalate cases to higher support tiers when necessary
- Collaborate with technicians to resolve or close support tickets
REQUIREMENTS
- High level of Norwegian (written and oral) and fluent in English (B2)
- Strong verbal and written communication skills
- Ability to simplify technical information for non-technical users
- Patience and professionalism in problem-solving
- Updated with current IT and tech trends
- Proactive, self-motivated, and a team player
OFFER
- Full-time contract with flexibility depending on experience
- Competitive salary and performance bonus
- Long-term accommodation option
- Central office location in Lisbon
- Paid training for both company and project specifics
- Career development programs, specialized training, and language classes
- Equal opportunity and inclusive work environment
- Relocation support available
SKILLS
Problem-Solving And Interpersonal Abilities
Technical Savvy
Good Communication Skills - Written And Oral
ARE YOU THE PERFECT CANDIDATE?
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