Polish Customer Support for IT company - Hybrid in Porto

Sector: Technology

Work model: Hybrid

Are you looking to grow your career in an international tech environment? Do you have a strong interest in technology and enjoy working with a wide range of customers?

We are currently looking for Polish-speaking Customer Support Specialists to join a leading global technology company in the beautiful city of Porto, Portugal.

Our client provides an innovative platform that enables remote access, control and support of devices worldwide. Their solutions help businesses and individuals digitalize processes and stay connected seamlessly.

With more than 1,400 employees from over 80 nationalities across 20+ global locations, the company fosters a truly international and collaborative culture. They are pioneers in Augmented Reality, Internet of Things and Artificial Intelligence, continuously driving innovation while maintaining a strong focus on quality and employee development.

• Provide support to existing customers via phone, chat and ticket system

• Assist customers with technical and accounting related questions

• Conduct online software demonstrations and explain features that solve customer IT challenges

• Identify customer needs and forward relevant opportunities to the sales department

• Collaborate closely with the Customer Support team to deliver an outstanding customer experience

• Native level Polish is mandatory

• English at minimum B2 level

• Previous experience in customer service in a fast-paced environment

• Technical affinity and interest in IT solutions

• Strong communication skills and passion for helping people

• Empathetic, patient and solution-oriented mindset

• University degree in economics or relevant commercial or technical education is preferred

• Other languages such as German, Italian or Spanish are a plus

• Willingness to relocate to Porto at own expense

• Availability to attend 1.5 weeks of onboarding in Germany. Travel and accommodation are covered by the company

• Long-term commitment and motivation for career growth

• Candidates currently working in sales roles will not be considered

Salary package

• Approx. €25,000 base salary per year - €1,785 x 14 salaries

• €2,400 annual meal allowance -  €200 monthly meal allowance

• Up to 20 percent performance bonus

• Stock options between 5 and 15 percent per year

• Regular salary reviews

• Monday to Friday schedule

• Working hours 08:00 to 17:00 or 07:00 to 16:00

• Hybrid model with up to 50 percent home office

• 2 days in the office and 3 days remote

• 25 vacation days per year

• Long-term contract with 6 months probation

• Work From Abroad program with up to 40 days per year after probation

• Onsite onboarding at headquarters for the best possible start

• Public transport friendly office in Porto

• Access to corporate benefits platform with various discounts

• Open door policy and informal dress code

• Regular team events and company celebrations

• Supportive and open HR department

• Young and dynamic international team

• Career development opportunities in Sales, HR or Team Leadership

• Approximately 1 month in total

• First 1.5 weeks at the HQ in Böppingen, Germany. Flights and accommodation covered

• Remaining training period completed in Porto

If you are a motivated Polish speaker with a passion for technology and customer experience, and you are ready to take the next step in your international career, apply today and become part of a growing global tech company in Porto.