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Job offers with languages in Europe

934 job offers found

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Networking Technical Support Engineer Level 2

Sofia , Sofia

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Technical Support Engineer Level 2 with French and English

Sofia , Sofia

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Customer Support Advisor in Romania, WFH – Serbian

Remote , Remote

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Technical Support for Microsoft with German in Lisbon

Lisbon , Lisbon

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Dutch Customer Support for popular App in Lisbon, Portugal

Lisbon , Lisbon

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Hungarian-speaking Customer Support Agents to Greece

Athens , Athens

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Relationship Manager with French and English

Varna , Varna

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German-speaking Technical Support Advisor (on-site)

Barcelona , Barcelona

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Hungarian-speaking Customer Support Agent to Greece

Athens , Athens

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English Technical Support Specialist

Lisbon , Lisbon

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Dutch-speaking Technical Support (remote in Greece)

Remote , Remote

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German Technical Support Specialist

Lisbon , Lisbon

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French Technical Support Specialist

Lisbon , Lisbon

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Spanish Technical Support Specialist

Lisbon , Lisbon

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Italian Technical Support Specialist

Lisbon , Lisbon

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Customer & Technical Support with French in Lisbon

Lisbon , Lisbon

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Microsoft Technical Support Engineers – Italian

Athens , Athens

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German speaking Technical Support Specialist

Lisbon , Lisbon

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Dutch Technical Support for Volkswagen

Athens , Athens

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Slovenian Technical Support for Volkswagen

Athens , Athens

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job offers of Tek Experts at Europe Language Jobs

Networking Technical Support Engineer Level 2

Sofia , Bulgaria

Mandatory:
DESCRIPTION
  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
  • Escalate complex or atypical cases to higher-level technical support as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
REQUIREMENTS
  • 1 year of technical and customer support experience is required.
  • Proficiency in both written and spoken French and English
  • Higher-level technical education is preferred.
  • Certifications relevant to the product are helpful.
  • Technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
  • Enjoy solving complex technical issues.
  • Customer-obsessed, take the initiative, and exceed expectations.

ARE YOU THE PERFECT CANDIDATE?
Technical Support jobs abroad | Europe Language Jobs