Polish speaking Customer Advisor

Athens,
Greece

Mandatory
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DESCRIPTION
Location:  Athens, Greece

Role: Polish speaking Client Advisor 

Salary: 1050 EUR gross p/m (paid 14x a year) plus 10% monthly bonus potential plus meal vouchers p/m

Working Hrs:  40 hrs per week rotational between Monday-Friday 9h-19h, Saturday 10h-18h

Relocation package: flight to Athens and 4 weeks accomodation on arrival, plus support finding a place to live

Overview of the company

Our client is a global outsourcing company – they have offices around the world and their vibrant Athens office is one of their European multilingual hubs where they support multiple well-known brands in a variety of languages. They are currently recruiting Polish speaking Customer Advisors for their Athens office - this role will offered as a hybrid position after training.

The role

As a Client Advisor you will represent a well-known sports brand. You will be their first point of contact in relation to queries voa phoen, email and live chat.

Main Responsibilities:

  • Handle incoming phone, email and chat inquiries and support with back-office tasks
  • Understand and respond to customer needs to ensure a high level of satisfaction
  • Build strong and lasting customer relationships through clear and friendly communication
  • Accurately provide product and account information using appropriate tools and resources
  • Achieve personal and team goals, including case handling and service performance metrics
  • Maintain accurate records of customer interactions and manage customer data and documentation
  • Follow established communication protocols and internal procedures
REQUIREMENTS
We are looking for candidates who have:

  • Fluent Polish
  • Good command of English
  • Previous customer service experience desired
  • Ability to multi-task
  • Team player with a collaborative mindset
OFFER
On offer

  • 1050 EUR/month 
  • 10% performance bonus monthly
  • Indefinite employment contract
  • 14 salaries per year
  • Daily meal voucher (Up Hellas Mastercard)
  • Private health insurance (includes dental and vision care)
  • Access to mobility program
  • Modern and dynamic work environment
  • Regular employee events
  • Access to onsite gym, wellness activities, and even a rooftop cinema with views of the Acropolis

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
Customer Support
Administration
Good Problem Solving
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