DESCRIPTION
Location: Athens, Greece
Role: Polish speaking Client Advisor
Salary: 1050 EUR gross p/m (paid 14x a year) plus 10% monthly bonus potential plus meal vouchers p/m
Working Hrs: 40 hrs per week rotational between Monday-Friday 9h-19h, Saturday 10h-18h
Relocation package: flight to Athens and 4 weeks accomodation on arrival, plus support finding a place to live
Overview of the company
Our client is a global outsourcing company – they have offices around the world and their vibrant Athens office is one of their European multilingual hubs where they support multiple well-known brands in a variety of languages. They are currently recruiting Polish speaking Customer Advisors for their Athens office - this role will offered as a hybrid position after training.
The role
As a Client Advisor you will represent a well-known sports brand. You will be their first point of contact in relation to queries voa phoen, email and live chat.
Main Responsibilities:
- Handle incoming phone, email and chat inquiries and support with back-office tasks
- Understand and respond to customer needs to ensure a high level of satisfaction
- Build strong and lasting customer relationships through clear and friendly communication
- Accurately provide product and account information using appropriate tools and resources
- Achieve personal and team goals, including case handling and service performance metrics
- Maintain accurate records of customer interactions and manage customer data and documentation
- Follow established communication protocols and internal procedures
REQUIREMENTS
We are looking for candidates who have:
- Fluent Polish
- Good command of English
- Previous customer service experience desired
- Ability to multi-task
- Team player with a collaborative mindset
OFFER
On offer
- 1050 EUR/month
- 10% performance bonus monthly
- Indefinite employment contract
- 14 salaries per year
- Daily meal voucher (Up Hellas Mastercard)
- Private health insurance (includes dental and vision care)
- Access to mobility program
- Modern and dynamic work environment
- Regular employee events
- Access to onsite gym, wellness activities, and even a rooftop cinema with views of the Acropolis
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
Customer Support
Administration
Good Problem Solving