Polish-Speaking Customer Care

Polish-Speaking Customer Care

Thessaloniki, Greece

Salary:  €1,100 euros gross/14 salaries + meal allowance + travel allowance + relocation package provided + private health and life insurance + €1000 signing bonus

Schedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails only
Relocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)

Perks & Benefits

• Lunch allowance: €85 net/month
• Travel allowance: €65 gross/month
• Private health & life insurance
• Birthday leave
• Gym membership discount
• Relocation assistance

Key Responsibilities

• Deliver excellent customer service across email, phone, and chat
• Research and respond to inquiries accurately & on time
• Use internal documentation to resolve issues
• Escalate unresolved/priority cases
• Document interactions per SOPs
• Identify & communicate recurring issues
• Meet quality, KPIs, and policy standards
• Collaborate with teammates and other departments
• Attend training and comply with company policies

Requirements

Technical Skills

• Fluent in Polish (written & spoken)
• High-level English (written & spoken)
• Proficient with Windows, MacOS, MS Office, Google Workspace

Soft Skills

• Problem-solving & critical thinking
• Excellent communication (written & oral)
• Adaptable & flexible
• Empathetic & customer-focused
• Team-oriented
• Open to feedback & eager to improve

Personality Traits

• Resilient, calm, and professional under pressure
• Adaptable to changing business needs
• Trustworthy & reliable with strong integrity
• Resourceful with high attention to detail
• Skilled at multitasking

€1.1k per month