DESCRIPTION
Do you want to start an international career in sunny Lisbon while helping customers from around the world? We are looking for a Polish-speaking Customer Support Agent to join a dynamic and multicultural team in Portugal.
Join a global customer experience leader and support customers with their bookings, purchases, and account-related inquiries. Enjoy a comprehensive relocation package, international career opportunities, and extensive training in one of Europe's most vibrant capitals.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Provide inbound customer support regarding bookings, purchases, and services
- Assist customers with payment, shipping, returns, exchanges, and account-related questions
- Handle changes, adjustments, complaints, and customer concerns professionally
- Deliver excellent customer service through clear and effective communication
- Ensure customer satisfaction by resolving inquiries efficiently
- Collaborate with colleagues and contribute to a positive team environment
REQUIREMENTS
Candidate profile
- Fluent in Polish and English
- Excellent communication and interpersonal skills
- Strong team player with a positive attitude
- Willing to relocate and start an international experience abroad
- Able to handle confidential and sensitive information responsibly
- Previous customer service experience is considered an advantage
- Comfortable working in a fast-paced environment
OFFER
Employer offers
- International and multicultural work environment
- Comprehensive onboarding and training program
- Career development and growth opportunities
- Collaboration with leading international brands across various industries
- Accommodation in a room within a company-owned apartment
- Refund of initial flight expenses
- Free annual flight to your home country
- Private health insurance
- Free Portuguese language courses
- Access to leisure activities including water sports and soft trekking
- Support throughout your relocation and integration process
About Lisbon
Lisbon offers an exceptional quality of life with a mild climate, beautiful coastline, rich culture, and vibrant international community. Whether you enjoy historic neighborhoods, modern city life, or nearby beaches, Portugal's capital provides the perfect setting for both personal and professional growth.
SKILLS
Good Communication Skills - Written And Oral
Problem-Solving And Interpersonal Abilities
ARE YOU THE PERFECT CANDIDATE?
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