Polish Speaking Customer Support or Content Moderation

As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.

As a Content Moderator you ensure that the guidelines are being followed to post content on the internet. 

Polish-language inbound customer support via phone, chat, and email

Responding to customer inquiries and documenting relevant case information

Ensuring excellent customer satisfaction

Assisting with pre-sales, general inquiries, and technical support issues

Appropriately addressing customer escalations and accurately documenting the process

Collaborating with other technicians to resolve or properly close tickets

Maintaining the internal ticketing system in English

As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation

Native-level Polish language skills (C2) + English fluent

Experience in customer/technical support is an advantage

Patience to communicate and solve issues

Handle all data and personal information with the utmost confidentiality

Proactive, self-motivated, and a great team player

Work in the office in Lisbon

Competitive salary

Option for long-term accommodation

Private health insurance 

Growing opportunities and possibilities for an international career

Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.