Role: Polish speaking Customer Experience Advisor

Location: Office based Sofia, Bulgaria

Salary: approximately 1100 EUR net p/m (depending on experience)

Operational Hours: 40 hrs p/week rotational between 10:00 - 19:00 Monday - Friday

Relocation: Relocation package is discussed individually but can include assistance with flight reimbursement plus up to 21 days company accommodation provided on arrival, plus monthly accomodation allowance of up to 300 LEV p/m. Assistance to find long term rental.

The Company

Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

The role

Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.

This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.

Key Responsibilities

• Respond to customer queries via email, chat, and/or phone in a professional and timely manner
• Assist users with account-related concerns and billing inquiries for digital content and subscription services
• Provide support for mobile payment services, including transaction reviews and refund processes
• Help users navigate family account setups and controls
• Troubleshoot issues with accessing or using digital media content (books, movies, apps)
• Deliver exceptional customer service with a focus on empathy and resolution

• Fluent in Polish
• Good command of English
• Previous experience in a customer service role is preferred
• Tech-savvy with the ability to quickly learn new platforms and interfaces
• Excellent problem-solving and multitasking abilities
• Patient, empathetic, and customer-focused
• Comfortable working in a fast-paced, structured environment with performance targets

On Offer

• Stable job and career development opportunities
• Great office at a top location
• Attractive salary and additional incentives
• Special discounts & Offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses & Recognition programs
• Relocation package

Relocation

When successful, the relocation team with our client will get in touch with you. Relocation package is discussed individually but can include assistance with flight reimbursement plus up to 21 days company accommodation provided on arrival, plus monthly accomodation allowance of up to 300 LEV p/m. Assistance to find long term rental.

Life in Sofia is international, cheap and full of culture! It is easy to find somewhere to live, easy to get about and people are generally helpful and friendly. 

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.