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Company

Genpact

Employment type

Full time

Experience

Entry level

On-site

DESCRIPTION

Inviting applications for the role of the Sales Program Specialist – Polish – Process Associate – Hybrid Lisbon!

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail.

REQUIREMENTS

Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
Act as a point of contact to provide consultative support on agencies and advertisers accounts;
Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
Educate advertisers on product usage, troubleshoot and resolve complex cases;
Complete the required tasks within the agreed turnaround times and standards of quality;
Have excellent language requirements in Polish and English;
Complete and pass all required training provided by the client;
Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field (preferred)
Comfortable over the phone and navigating CRM systems;
Ability to provide exceptional customer support;
Have basic understanding of social media;
Bachelor degree
C1 in Polish & English

OFFER

Attractive salary;
Stable job offers - undetermined employment contract
Performance bonuses
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports language courses, professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

SKILLS

Digital marketing

Marketing

Customer Relationships

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